FAQ

The only thing you need to do is to make sure we will be able to get into your place.

Yes. In order to bring your space up to the high standards, the first cleaning will take longer than the following visits. If your space falls outside of the anticipated range due to its condition upon our arrival and we feel we won’t be able to bring it up to the standard, we’ll contact you to discuss options.

Most of our clients prefer to be out of their places during cleaning. However, if you would like to stay we would be more than happy.

All clients are required to have their own appropriate cleaning products and supplies.
If you wish to purchase products and supplies through us, we will deliver what you need at our next visit.
Our Cleaning Specialists keep tabs on what you are running out of and will notify you when something requires replenishment. We strive to be an environmentally conscious cleaning company and our staff are trained to use the most gentle and effective cleaning solutions in your home. While we are open to your wishes, bleach, Easy Off, Pledge and CLR are cleaning products that UpMaid will not use in your home. We are always testing new products to see if they live up to their word and in turn, are worth living in your space.

As the part of Short-Term Rental business, the linens will be changed, and the beds will be done during each cleaning. If the extra cycle of laundry will be required, we will let you know in advance.

Ask away! We pride ourselves on being accommodating. As long as we are able to do the job (have the right tools and training), we would be glad to schedule in extra work at your home. Our Team will be more than happy to discuss your requirements.

We believe in shining a spotlight on an issue rather than sweeping it under the rug. If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then something can happen (we are humans, after all). Once reported to the office, we contact you to discuss a fair and quick resolution. We do ask that any irreplaceable items be put away and anything you are concerned about is noted at the time of booking. Please note, we don’t repair or replace existing damage or improperly installed items.

Number of the cleaners depends on the square footage of the place. It can be varied from 1 cleaner to a big team.

All payment is easily done online using a Credit Card. After each cleaning you will receive the the Invoice by email where you will be able do the payment by just 1 button click.
Besides you can do the E-Transfer to: etransfer@upmaid.com

UpMaid Team is always glad to discuss any convenient payment method for you.

Yes, according to Federal and Provincial laws 13% HST/GST will be added to your invoice, applicable for all of our services and products.

UpMaid gives you several options to schedule your cleanings:

  • You can Book Us Online anytime using our Website
  • You can contact us at 647 906 6243
  • You can contact us by WhatsApp (647 906 6243)
  • You can send your inquires at orders@upmaid.com
  • You can send us your schedules months in advance, and we will take care to schedule the cleanings for you

Certainly! Give us a call to set your appointment up. You’ll be charged our prevailing hourly rate for one-time cleans, and we will discuss a priority list for our visit. Please note that we have the set minimum 3 hours visit.

In order to prevent a last-minute Cancellation Fee (which is cost of minimum 3 hours service), please inform us about the cancellation at least 3 hours in advance. Our staff rely on the work we provide to them and we must always respect their time.

UpMaid Team is fully oriented on costumers’ satisfaction. Our main goal is to make your life easier.
If the provided service is not according to your expectations, please let us know and we will be more than happy to come back and change it right away!

All depends on what you are providing for your guests stays.
The regular list is:

  • Paper Towel
  • Toilet Taper
  • Soap
  • Shampoo
  • Liquid Detergent
  • Soap Dishwasher

We recommended to our customers to have the following stuff for avoiding overtime cleanings:

  • Waiting for the guests or issues to go inside the unit
  • Extra pair of linens/pillowcases for each bed
  • Extra towels for every bathroom and guest
  • Broom/Swifter/Dustpan
  • Have a vacuum (If needed)
  • Have a bucket and mop

If you are providing the cleaning supplies by yourself, we highly recommend having the following products for the cleaning:

  • All Purpose
  • Window Cleaner
  • Toilet Bowl Cleaner
  • Paper Towels
  • Sponges
  • Rags
  • Polish Cleaner
  • Steels/Kitchen Cleaner
  • Stainless Steel Scrubber
  • Floor cleaner